Shipping policy

Where do we deliver?

We deliver within Switzerland via Swiss Post (La Poste). For international deliveries, please contact us at eshop@philippek.com before placing your order; we will provide information regarding shipping costs, delivery times, and any applicable customs duties.

How much does delivery cost?

10 CHF for all orders within Switzerland.
Free for orders of 60 CHF or more.

When will my order arrive?

Please allow up to 7 business days from the date your order is shipped. During holiday periods, this timeframe may extend up to 10 business days.

Holiday Season Deadlines

Before December 15: Place your order by this date to ensure your package arrives in time for Christmas. After this date, we cannot guarantee delivery by December 24, due to the high volume of parcels being processed by Swiss Post.
Before December 22: For orders placed after this date, we cannot guarantee delivery by December 31.

Where is my shipment confirmation email?

It has been sent to the email address provided when you placed your order. If you cannot find it, please check your junk or spam folder.

If you have not received any updates regarding your shipment after three business days, please email us at eshop@philippek.com or call us at +41 79 781 10 21.

Have a question?

Our team is available to assist you at eshop@philippek.com. Full details regarding delivery and returns can be found in our General Terms and Conditions of Sale.