Terms of service
1. Seller identification
The website https://philippek.com/ is operated by:
Philippe K. SA, a public limited company (société anonyme) under Swiss law with a share capital of CHF 100,000
Registered office: Rue Beau-Séjour 8D, 1003 Lausanne, Switzerland
Registered in the Commercial Register of the Canton of Vaud under number CH-550.1.168.715-5
VAT number: CHE-348.275.732 VAT
Email: eshop@philippek.com
Phone: +41 79 781 10 21
2. Scope
These general terms and conditions of sale (Terms) apply to all orders placed on the website, regardless of the customer's place of residence.
Placing an order constitutes unreserved acceptance of the Terms in force at the time of the order.
3. Orders
The customer selects items and adds them to the cart.
The customer reviews the order summary and may modify or remove any item before confirming.
The customer enters delivery and billing details.
The customer accepts the Terms, then confirms and pays for the order.
Philippe K. SA sends an order confirmation by email.
The sales contract is concluded upon receipt of this confirmation. Offers are valid while stocks last. If an item becomes unavailable after the order, the customer is informed without delay and the corresponding amount is refunded.
4. Prices
Prices are shown in Swiss francs (CHF), including Swiss VAT. Delivery costs are shown separately before the order is confirmed.
Philippe K. SA may change its prices at any time. The applicable price is the one displayed at the time of the order.
5. Payment
Accepted payment methods are credit card and TWINT. Payment is due when the order is placed. The order is processed only once payment has been received.
6. Delivery
Online orders are delivered within Switzerland only, by Swiss Post, to the address provided by the customer. In-store pickup is not available.
Delivery costs: CHF 10, free for orders of CHF 60 or more
Estimated delivery time: up to 7 working days after shipment, and up to 10 working days during the holiday season
An email confirms the shipment of the order
Order deadlines for the year-end holidays and other practical information can be found on the Delivery page of the website.
International delivery: for any shipment outside Switzerland, the customer is asked to contact us beforehand at eshop@philippek.com. The conditions (shipping costs, delivery times, customs duties and import taxes, any return conditions) are then communicated in writing before any order is placed. Import duties and taxes are borne by the customer.
Delivery times are indicative. A delay does not give rise to any claim for damages, but the customer may cancel the order if delivery has not taken place within 30 days of the scheduled date. Risk passes to the customer upon handover of the parcel.
7. Returns and exchanges
Swiss law does not provide for a right of withdrawal for online purchases. Philippe K. SA nevertheless grants a 7-day right of return, under the conditions set out in its return policy.
8. Warranty for defects
Philippe K. SA is liable for defects in the items delivered in accordance with Articles 197 et seq. of the Swiss Code of Obligations. The warranty period is two years from delivery. The invoice serves as proof of purchase and must be kept.
The customer inspects the items upon receipt. Any apparent defect or damage caused during transport must be reported within 7 days of receipt, by email to eshop@philippek.com, with supporting photos. A hidden defect must be reported as soon as it is discovered.
If a defect is acknowledged, Philippe K. SA chooses between repairing, exchanging or refunding the item. Shipping costs related to the defect are reimbursed.
The warranty does not cover damage resulting from improper care, failure to follow the instructions for use or the safety instructions, or normal wear and tear.
9. Liability and safety instructions
Candles must be used in accordance with the safety instructions supplied with the product: never leave a burning candle unattended, keep it out of the reach of children and pets, and place it on a stable, heat-resistant surface.
To the extent permitted by law, Philippe K. SA accepts no liability for damage resulting from improper use of the products. Liability for slight negligence is excluded. Liability for intent and gross negligence, as well as liability under the Swiss Product Liability Act, remain reserved.
10. Intellectual property
The texts, photographs, logos, trademarks and creations on the website are the property of Philippe K. SA or its partners. Any reproduction or use without prior written authorisation is prohibited.
11. Data protection
The customer's personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP). Its processing is described in the privacy policy available on the website.
12. Applicable law and jurisdiction
These Terms and the contracts concluded on the website are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention). More favourable mandatory provisions of the country of residence of a consumer customer remain reserved.
The place of jurisdiction is Lausanne. Consumer customers may also bring proceedings before the court of their place of residence, in accordance with applicable law.
13. Final provisions
Philippe K. SA may amend these Terms at any time. The applicable version is the one in force at the time of the order.
If any provision is held to be void or unenforceable, the remaining provisions shall remain valid.
Version in force as of 19 October 2026.
